FAQs
WHAT ARE HAPPY POTS MADE OF?
All products are 3D-printed using PLA (polylactic acid) filament, a material which is largely made up of biodegradable materials like corn starch and sugar cane. PLA is one of the most sustainable additive manufacturing materials available, and the 3D-printing process helps us keep our carbon emissions super low (sub 1% waste!).
ARE HAPPY POTS FOR INDOOR OR OUTDOOR USE?
The PLA filament used should be able to withstand the elements to a certain degree, but exposure to outdoor conditions will decrease the overall longevity of the product. PLA may become brittle in extreme cold or slowly melt in prolonged direct sunlight at high temperatures.
For this reason, it is suggested that Happy Pot and similar products are used indoors to maximise their lifespan.
WHAT MAKES HAPPY POT SUSTAINABLE?
PRODUCT MATERIAL – All our products are 3D-printed using recycled PLA filament,
RECYCLABLE PACKAGING – Our packaging is 100% recycled, recyclable and plastic-free!
PLANTING TREES ACROSS THE WORLD – we’ve partnered up with Treeapp to plant trees across the world. Currently, we are contributing to 1200sqm of reforested land annually. Learn more about how you can give back to the Earth with Treeapp.
INITIATIVES – We’re also doing our part to help clean up the Earth. All year round, we will continue to engage in beach clean-ups, fundraisers and nature-friendly collaborations in our home country of Malta (and hopefully around the world!).
WHAT ARE HAPPY POT’S CUSTOMISATION OPTIONS?
- STANDARD – browse through our various themed standard Collections available. Each collection offers a number of presets available in multiple sizes, colours and badge options!
- FULLY CUSTOMISABLE – Happy Pot is the world’s most customisable plant pot. 3 sizes, 14 base colours to choose from and endless badge customisation options!
- BASE COLOUR – 14 options to choose from
- BADGE – when customising your Happy Pot from scratch, there’s three ways you can go about the Badge.
- Preset designs – choose from our selection of preset designs which grace our featured collections and make them your own!
- Initials – enter up to two initials to be printed on your badge to really make it personal. (All letters of the alphabet and numbers)
- Custom logo – upload your company logo or design of your choice, for an absolutely one-of-a-kind product for your workplace or home.
- BADGE BASE & ACCENT – after choosing your badge, you will be prompted to choose your badge base and accent colour. The base colour refers to the badge background, while the accent colour refers to the design itself (preset, initials, custom).
DOUBLE-SIDED BADGE – as a standard, all Happy Pot badges have the Happy Pot logo printed on the backside of your badge, so you can flip it with ease for a whole new look.
CUSTOM BADGE REQUIREMENTS – not just any image can be uploaded and printed onto a badge. For our 3D-printers to be able to print, the following criteria must be met:
- file must be in svg. format, but you can also upload as a .jpg, .jpeg, .png, and let us convert it for you.
- image must not have details which are too fine such as tiny lettering or graphics, as these may not be printed clearly on a small scale. (Demo as an example)
- all custom design uploads will be double checked prior to production for any design inconsistencies. If your design doesn’t match our criteria for one reason or another, we’ll get in touch with you to make the necessary updates.
- custom design uploads which are inappropriate or offensive will be disregarded, and users will be contacted via email to redesign their Happy Pot.
IS HAPPY POT AVAILABLE WORLDWIDE?
Yes! Happy Pot products can be shipped anywhere around the world. Depending on where you are on the planet, products may take longer to clear customs. If a package states it has arrived in the destination country, kindly contact your post office for information on its whereabouts. We are not responsible for the package once it has been shipped out.
Any duties, taxes, or custom fees will be incurred by the customer.
WHAT IS THE COST OF SHIPPING?
Shipping costs vary depending on the weight of your product and the destination country. Our website will calculate the cost of your order at checkout.
DO YOU OFFER RETURNS OR EXCHANGES?
Collection pots: We offer returns within 7 days on items which are damaged or not as requested.
Custom pots: All custom pot order are final and can not be refunded or exchanged.
In order to avoid any complaints, each product is double-checked and confirmed alongside your order to ensure that the right product goes to the right person. As for defects, the 3D-printing process is a consistent one which yields no observable changes from one product to the other. On the off chance that a print goes wrong, we will be notified by the printer, and the print will be abandoned and started anew to ensure that you get exactly what you asked for, every single time.
What to expect:
The material used to make these pots is semi-matt in finish across all colours, and should keep this shade throughout its lifetime unless exposed to extreme conditions.
A product printed out of PLA will always have tiny bumps scattered across its body, which are barely noticeable and have absolutely no effect on the product’s integrity. This does not qualify as a defect and will not warrant a return.
HOW DO I RETURN AN ITEM?
To return an item, send us an email with your complaint along with photos of the product you received. We’ll revert back to you with a reply, and if it qualifies for a refund, you can mail it back to us from your local post office using registered mail (local charges apply), and we’ll issue your refund or send you a replacement within 14 days of receiving it.